Chatbot Solutions
Chatbot technology, a product of artificial intelligence (Artificial Intelligence), uses Facebook Messenger, Telegram, Kik Messenger, Twitter, WeChat, Line, Skype messaging applications. It is included in new applications every day. We have recently reached a wider network by adding WhatsApp and Instagram to the platforms we provide Chatbot Development services.
By gathering all communications in one place, we greet your customers with our “RABOT” live chat robot. In cases where our bot cannot answer, we direct the conversation to our Web Chat panel and provide an infrastructure where Live Support operators can answer.
Today, apart from these applications, many institutions, organizations and brands offer Chatbot features to their customers instead of or together with live chat and live support services on their websites and make their lives easier. In this way, they can meet the increasing demands and expectations of their customers faster and more accurately. They can also reduce the number of personnel working in the company and reduce operational costs.
Chatbots, which include Artificial Intelligence (AI) and Machine Learning (ML) technology, offer a dialogue quality that can approach human communication every day. They can constantly improve themselves in terms of learning something from each dialogue, adapting to different types of questions, understanding spelling errors and understanding questions they are unprepared for. Chatbot solutions, which include Natural Language Processing (NLP) and Natural Language Understanding (NLU) artificial intelligence technologies, allow users to interact with natural expressions as if they were talking to a human.
Advantages of Using Chatbot
• With Chatbot, it can provide customer support services on multiple channels at the same time, 7×24, without the need for live support personnel. Your customers being able to carry out their own transactions with Chatbot also contributes to reducing the workload of representatives and improving the workforce.
• Users can make offers that increase sales by offering personalized customer experiences with customer data. In addition, it can help in the preference and sales process by offering suggestions and ideas other than sales.
• With Chatbot solutions, companies can show their customers that they are innovative and their services can differentiate themselves from competitors.
Ranna Software has been developing Chatbots for its customers as entertainment, information, product suggestions, CRM, sales guidance and campaign tools in many projects since 2016. The functions and capabilities of Ranna Chatbots are not limited to these. They work in many areas from making reservations to receiving payments, cargo and order inquiries. Even small games can be included in Chatbot development projects and can be used as a part of digital campaigns.